What's New – SMS to Board Features | Board SMS Inbox & Item SMS thread

✦ New Feature Released June 2026

The Board SMS Inbox gives your team a single, organised view of every incoming and outgoing SMS message across all your reserved numbers — directly inside monday.com. No switching tabs, no missed messages.

💬

New

One Inbox for All Your SMS Numbers

Every SMS thread — across every reserved phone number — is consolidated into a single, searchable inbox. Assign threads to team members, filter by status, and reply without ever leaving monday.com.

✓ Unified inbox for all reserved numbers in your workspace
✓ Reply directly to any SMS thread from the inbox
✓ Real-time delivery and read status per message
✓ Search, filter, and sort by sender, date, or status
✓ Every thread automatically linked to its board item
✓ New message notifications inside monday.com

Board SMS Inbox

+1 (555) 234-5678

Hi, I need help with my account…

+1 (555) 345-6789

Thank you for the quick response!

15m

+44 20 9876 5432

When will maintenance finish?

+1 (555) 567-8901

I'd like to schedule a product demo

What the Board SMS Inbox Enables

🔍

Smart Search & Filters

Find any message instantly by phone number, keyword, date range, or read/unread status.

↩️

In-App Reply

Respond to any SMS thread directly from the inbox without switching to another tool or app.

🔗

Board Item Linking

Every inbox thread is automatically linked to its corresponding monday.com board item.

📊

Multi-Number View

See all messages across every reserved number in one unified list, or filter by a specific number.

🔔

Live Notifications

Get notified immediately when a new message arrives. Never miss a customer reply again.

📈

Read & Delivery Status

Track delivery confirmation and read receipts for every outbound message you send.

How to Set Up & Use the Board SMS Inbox

Open your board and click the Board SMS Inbox tab

From any monday.com board that has SMS to Board installed, click the Board SMS Inbox view tab at the top of your board. This opens the inbox panel for that board.

💡 If you don't see the tab yet, add the view by clicking + next to your board views and selecting Board SMS Inbox from the installed apps.

Board SMS Inbox tab and main inbox view showing contacts list and conversation — The Board SMS Inbox view — contacts on the left, conversation thread on the right

Browse and select a contact to open their thread

The left panel lists all contacts (senders) who have sent a message to any of your reserved numbers. Each contact shows their phone number, latest message preview, and time. Click any contact to open the full conversation thread on the right.

💡 Use the Search contacts… box at the top to instantly find a contact by name or phone number.

Contacts sidebar showing multiple contacts with message previews and timestamps — Contacts panel — latest message preview, activity time, and tags per contact

Filter contacts by category

Use the Categories dropdown at the top of the contacts panel to filter by category tags such as Support, Sales, Billing, VIP, and more. This lets your team focus only on the conversations that matter to them.

Categories dropdown filter showing options: New, Support, Sales, Billing, Delivery, VIP, Other — Category filter — quickly segment contacts by department or priority

Edit contact details — name, tags & description

Click Contact details at the top right of any open conversation to open the contact editor. You can set a display name, assign category tags, and add a free-text description. Click Save when done.

💡 Giving contacts a display name (e.g. Support Worker) makes them easy to identify across the inbox and in search results.

Contact details modal with fields for phone number, display name, tags, and description — Contact details modal — add a name, tags, and notes to any contact

Reply to a conversation

With a conversation open, type your reply in the Write a reply… box at the bottom of the thread. Click Send SMS to deliver your message immediately. The reply appears in the thread as a sent message with a read/delivery indicator.

💡 The character counter (0 / 1600) shows how much of your message quota you're using. Standard SMS is 160 characters; long messages are split and stitched automatically.

✦ New Feature Released June 2026

Open any board item and see its complete SMS conversation history — every message sent and received — in a clean, threaded view right inside the item. Context lives where the work lives.

🗂️

New

Full Conversation History Inside Every Item

When you open a monday.com item created from an SMS, you'll now see the complete message thread — all replies, all history — displayed in a clean chat-style view. Jump from data to conversation without switching context.

✓ Threaded SMS history displayed inside the board item
✓ Send a reply directly from the item view
✓ Full conversation context alongside your item columns
✓ Timestamps and sender details for every message
✓ Synced in real-time — new replies appear immediately
✓ Works with all existing and future board items

Item: Support Request #001

Today, 10:24 AM

Hi, I need help with my account setup. Can someone assist me?

+1 (555) 234-5678 · 10:24 AM

Hi! Of course — I'll look into your account right now. Give me 2 minutes.

You · 10:26 AM · ✓✓ Read

Thank you! Really appreciate the quick response.

+1 (555) 234-5678 · 10:27 AM

What Item SMS thread Enables

🧵

Threaded History

Every SMS exchange displayed chronologically in a clean chat thread — no fragmented messages.

⚡

Instant Context

Open an item and immediately understand the full customer conversation without digging through logs.

✍️

Reply from the Item

Send an SMS reply directly from within the board item — no need to navigate back to the inbox.

🔄

Real-Time Sync

New incoming messages appear in the item conversation instantly, keeping the thread always current.

🕐

Full Timestamps

Every message is stamped with exact date and time, building a complete, auditable communication log.

📋

Works with All Items

The conversation panel appears on every item linked to an SMS number — no extra setup needed.

How to Set Up & Use Item SMS thread

Go to the Reserved Numbers dashboard and click Edit on a number

Open the SMS & Numbers Dashboard and navigate to the Reserved Numbers tab. Find the phone number you want to configure and click Edit to open the Edit Phone Number modal.

Enable conversation view and configure column mapping

Inside the Edit modal, scroll down to the Column Mapping section. Map your SMS fields to board columns (Sender, Text, Date, Attachments). Then check the Enable conversation view checkbox to activate threaded conversations inside item views.

💡 When conversation view is enabled, follow-up SMS from the same phone number will be added to the existing item's conversation instead of creating a new board item every time.

Edit Phone Number modal showing column mapping fields and Enable conversation view checkbox ticked — Edit Phone Number modal — enable conversation view and map columns, then click Save Changes

Open a board item and click the SMS thread tab

Navigate to your board and open any item that was created from an incoming SMS. Inside the item view, click the SMS thread tab (next to Updates, Files, and Activity Log). The full conversation history for that contact will load immediately.

💡 The SMS thread tab shows the phone number, status (Active/Inactive), provider, message count, and a Refresh button at the top of the panel.

Monday.com item view with SMS thread tab selected, showing conversation history and reply box — SMS thread tab inside a board item — full conversation history with reply box at the bottom

Read the conversation context and reply directly

The conversation panel shows every incoming and outgoing message in chronological order, grouped by date. Attachments (images, files) are displayed inline. Type your reply in the Write a reply… box and click Send SMS to respond to the customer without leaving the item.

💡 Attachments sent via SMS (such as images) are shown inline in the thread and also automatically uploaded to monday.com Files if you mapped an Attachments column.

Release Notes

June 2026

SMS Inbox — General Availability

Unified inbox for all reserved numbers, with search, filtering, in-app reply, and board item linking. Available to all plans.

June 2026

Item SMS thread — General Availability

Threaded SMS conversation history displayed inside every monday.com board item. Includes real-time sync and direct reply capability.

Previously

Reserved Numbers Management Dashboard

Manage, activate, and configure your reserved SMS numbers from a central dashboard with workspace linking and status tracking.

Previously

Automatic Board Item Creation from SMS

Every incoming SMS automatically creates a board item with sender number, message text, and timestamp mapped to your columns.

Ready to Try the New Features?

Install SMS to Board and get the Board SMS Inbox and Item SMS thread included — no extra setup required.

Install on Monday.com → View Full Documentation